Support

How can we help?

We usually reply within two business days. It helps to include your iPhone model, your iOS version, and the app version (shown at the bottom of the Profile tab).

Subscriptions

Follicl subscriptions are billed through your Apple ID. To cancel or change a plan, open Settings → [your name] → Subscriptions on your iPhone, or go to apps.apple.com/account/subscriptions. If you cancel, you keep access until the end of the current billing period.

To restore a purchase on a new device, open Profile → Restore purchases in Follicl.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Your photos and data

Follicl stores your scans only on your iPhone. There's no account and no cloud copy. Deleting the app removes all of its data. See the privacy policy for details.

Medical disclaimer

Follicl is a photo tracking tool. It isn't a medical device and doesn't diagnose, treat, or predict any condition. If you're worried about hair loss, talk to a dermatologist or another qualified clinician.